Acceptable Use Policy (AUP)

IN ORDER TO PROVIDE HIGH QUALITY CUSTOMER SERVICE AND TO ENSURE THE INTEGRITY OF eWorld INTERNET ACCESS (“SERVICE”), eWorld HAS ADOPTED THIS ACCEPTABLE USE POLICY.

PLEASE READ THIS ACCEPTABLE USE POLICY PRIOR TO ACCESSING THE SERVICE. THE WORD CUSTOMER IS USED HEREIN TO REFER TO ANY PERSON, ENTITY OR BUSINESS ORGANIZATION THAT SUBSCRIBES TO THE SERVICE. BY USING THE SERVICE, CUSTOMER AGREES TO THE TERMS OF THIS ACCEPTABLE USE POLICY. eWorld RESERVES THE RIGHT TO IMMEDIATELY TERMINATE THE CUSTOMER’S SERVICE WITHOUT NOTICE, AT eWorld’s SOLE DISCRETION, IF CUSTOMER OR OTHERS WHO USE CUSTOMER’S SERVICE, VIOLATE THIS ACCEPTABLE USE POLICY. eWorld ALSO RESERVES THE RIGHT TO IMMEDIATELY REMOVE ANY MATERIAL OR INFORMATION THAT VIOLATES THIS POLICY FOR ANY REASON WHATSOEVER AT eWorld’s SOLE DISCRETION WITHOUT PRIOR NOTICE.

What is an Acceptable Use Policy?

An Acceptable Use Policy (AUP) lists the conditions that an Internet Provider or anyone owning equipment available for public access which is connected to the Internet puts in place to set the rules and conditions for anyone using or transiting their network, equipment and services. The AUP defines the behavior the publisher deems acceptable for those using their resources and the sanctions that may be applied to anyone who misuses those resources.

Scope

The AUP applies to all eWorld customers connecting via PSTN, ISDN, Permanent connections (wireless / DSL etc.) or Hosted services and applies equally to any third party customer or any person accessing eWorld services or services hosted by eWorld or transiting the eWorld network. eWorld has two kind of customers – corporate and residential and this AUP applies to both.

Legal Use

The Services may not be used to send or receive any material which is offensive, abusive, indecent, obscene, or menacing; or in breach of confidence, copyright, privacy or any other rights, or to send or receive any material, including computer viruses or pornography, the sending or reception of which transgresses any laws of Pakistan, whether Civil or Criminal.
eWorld reserves the right to make available any logs of customer activities to the proper authorities when legally required and properly requested to do so.

Why has eWorld published an AUP?

We need to make sure that everyone knows what we don’t allow. The principle of the Internet is really founded on sharing of resources and if our users abuse this then other companies will refuse to allow anyone from our network to access their systems. We also need to be able to say to other ISPs that their users are transgressing and show them a copy of our AUP so that they can take action. We also need to protect our equipment and systems from direct attack.

What sanctions can eWorld apply?

If we need to we can suspend a customer’s account with no prior warning and go to court to recover the cost of any damage done to our systems or reputation. If a visitor transgresses then we can ask their ISP to take action and if this doesn’t happen we can disallow access to anyone from that ISP until the offender has been dealt with.

How often will the AUP be modified?

Whenever we need to update or change the AUP we will do so. The new AUP will apply as soon as we publish the updated document at http://www.eWorld.net.pk/aup.aspx and any changes will come into effect at the same time. We hope we don’t have to make changes more often than necessary but we must be able to react to change in the Internet and the way it is being used.

What if I don’t agree with the AUP?

You should call eWorld at once on 111-246-246 if you disagree with any of the conditions on these pages. List anything that you disagree with and ask if we can offer an exemption or modify our AUP. Do not use your account until any dispute has been resolved.

USE

The corporate Internet access service provided to the Customer is being provided solely for use in Customer’s business and any unauthorized access by a third party to e-mail, Internet access, or any other function of the Service is in violation of this Policy and relieves eWorld of any affirmative obligations it may have. Customer is responsible for any misuse of the Service that occurs through Customer’s account whether by a member of Customer’s business or an authorized or unauthorized third-party.

On the other hand, the residential Internet Service is being provided solely for use in Customer’s household and any unauthorized access by a third party to e-mail, Internet access, or any other function of the Service relieves eWorld of any affirmative obligations it may have, and is in violation of this Policy. Customer is responsible for any misuse of the Service that occurs through Customer’s account whether by a member of Customer’s household or an authorized or unauthorized third-party.

Customer will not resell or redistribute, nor allow others to resell or redistribute, access to the Service in any manner, except as expressly provided in any contract for service. The limitation on resale or redistribution of access includes, but is not limited to, hosting applications such as the provision of e-mail, FTP and Telnet access.

eWorld reserves the right to disconnect or reclassify the Service for failure to comply with any portion of this provision or this Policy.

Any violation of these policies may lead to prosecution under provincial and/or federal law and/or termination of Customer’s Service.

END USERS

Customer is responsible for ensuring that all end users of the Service comply with this AUP. eWorld may disconnect Service if an end user violates this AUP. The Customer must make contact information publicly available, and must respond in a timely manner to any complaints. eWorld shall consider any complaints regarding the Customer’s end users to apply to the Customer. Customer is responsible for any and all e-mail addresses associated with the Customer’s account.

The Customer is responsible for any misuse of the Service, whether by authorized or unauthorized end users. Therefore, the Customer must take steps to ensure that others do not gain unauthorized access to the Service. Customer is solely responsible for the security of (i) any device Customer chooses to connect to the Service, including any data stored or shared on that device and (ii) any access point to the Service.

If the Customer sells or resells advertising or web space to a third party, then the Customer will be responsible for the content of such advertising or on such web space and the actions of such third party.

NO ILLEGAL OR FRAUDULENT USE

Customer will not use, nor allow others to use, the Service to violate any applicable federal, provincial, local or international laws. Customer will not use, nor allow others to use, the Service to commit a crime, act of terrorism, or fraud, or to plan, encourage or help others to commit a crime or fraud, including but not limited to, acts of terrorism, engaging in a pyramid or ponzi scheme, or sending chain letters.

NO COPYRIGHT OR TRADEMARK INFRINGEMENT

Customer will not use, nor allow others to use, the Service to send or receive any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person, entity or business organization. This includes, but is not limited to, digitization of music, movies, photographs or other copyrighted materials or software.

Customer must obtain appropriate authorization from such other person or entity prior to sending, receiving or using such materials. Customer represents and warrants that Customer is the author and copyright owner and/or authorized licensee with respect to any hosted content and Customer further represents and warrants that no hosted content violates the trademark, copyright, domain name or intellectual property rights of any third party. eWorld assumes no responsibility, and Customer assumes all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.

NO THREATS OR HARASSMENT

Customer will not use, nor allow others to use, the Service to transmit any material that threatens or encourages bodily harm or destruction of property or which harasses, abuses, defames or invades the privacy of any other person or entity.

NO HARM TO MINORS

Customer will not use, nor allow others to use, the Service to harm or attempt to harm a minor, including but not limited to using the Service to send pornographic, obscene or profane materials.

BLOCKING OF OFFENSIVE WEBSITES

eWorld blocks all such websites that are considered offensive by Pakistan Telecommunication Authority (PTA). A recent example is of the cartoon controversy where many such sites were identified by PTA and we blocked them as per PTA directive. All such blocked websites are listed at www.eworld.net.pk/blocked_websites.aspx

NO SPYWARE, MALWARE, ADWARE ETC.

eWorld has a policy to block most, if not all, known sites suspected of illegal collection of data from customer’s computers, malicious software as well as broadcasting of advertisement that can choke a customer’s Internet connection to eWorld resulting in slow browsing experience and/or loss of important customer data.

However, eWorld takes no responsibility and customer must protect its own computer from such malicious programs.
eWorld reserves the right to block such customer’s whose PCs might be infected resulting in unusually high data transfer, broadcasting and/or excessive bandwidth usage.

NO SPAM/UCE/UBE

Unsolicited Commercial Email (UCE)/Unsolicited Bulk Email (UBE) and posting of out of topic news articles or cross posting of news articles to numerous groups is often called SPAM. Customer will not use, nor allow others to use, the Service to send unsolicited messages or materials, bulk e-mail, or other forms of solicitation (“spamming”). eWorld reserves the right, in eWorld’s sole discretion, to determine whether such posting or transmission constitutes unsolicited messages or materials. This prohibition against spamming is applicable to mass mailings by Customers in conjunction with third parties and is designed to maintain Service quality for all Customers. Mass mailings are those sent to more than 150 recipients by Customer or in conjunction with a third party to any group of recipients. Customer is responsible for maintaining confirmed opt-in records and must provide them to eWorld upon request. The term “opt-in” means that recipient has signed up for mailings voluntarily.

Any person or business entity using eWorld resources for the transmission of UCE/UBE will have their account suspended with immediate effect and without prior warning. Any repeat occurrence may lead to cancellation of the account without notice or warning. Any costs incurred by eWorld may be reclaimed from the account holder.

eWorld Mail Relays may not be used for sending UCE/UBE or for disguising the origin of any mail sent through the Internet.

In a similar manner eWorld does not condone the following actions when posting to Newsgroup.

The cross posting of articles across a range of newsgroups.

Posting articles which are inappropriate or off topic.

Posting of offensive or hateful articles.

Posting of any articles containing content which breaches Pakistan law.

Posting of advertisements for products or services.

Abuse of the News service may lead to suspension or cancellation of a customer account and any costs incurred by eWorld as a result will be at the charge of the customer.

NO “HACKING"

Customer will not use, or allow others to use, the Service to access the accounts of others or to attempt to penetrate security measures of the Service or other computer systems (“hacking”) or to cause a disruption of the Service to other on-line users. This includes, but is not limited to, achieving or attempting to achieve, or assisting others in achieving or attempting to achieve, any unauthorized access to any computer, cable or telecommunications system, network, software, data, information, or any other proprietary material. Customer will not use, or allow others to use, tools designed for compromising network security, such as password-guessing programs, cracking tools, packet sniffers or network probing tools. In addition, Customer will not participate in, or allow others to participate in, the collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice known as spidering or harvesting, or participate in the use of software (including “adware” or “spyware”) designed to facilitate this activity.

NO SYSTEM DISRUPTION

Customer will not use, or allow others to use, the Service to disrupt eWorld's network or computer equipment owned by eWorld or other eWorld customers. This includes, but is not limited to, improperly interfering with, inhibiting, degrading, or restricting the use and operation of the Service by others, sending excessive data transfers (as determined in eWorld’s reasonable discretion) for the package or tier of service to which Customer subscribes or modifying or altering in any manner any modem or modem configuration so as to allow its use beyond the parameters outlined by the specific level of service to which Customer subscribes. Any static or dynamic IP address must be authorized and provisioned by eWorld. Altering any IP address provisioned by eWorld or otherwise cloning another user’s IP address is prohibited. Customer also agrees that Customer will not use, or allow others to use, the Service to disrupt other Internet Service Providers or services, including but not limited to e-mail bombing or the use of mass mailing programs.

In addition, Customer will not, or allow others to, alter, modify, service or tamper with the eWorld’s Equipment or Service or permit any other person to do the same who is not authorized by eWorld.

Security

Accessing or attempting to access any of eWorld’s equipment, equipment hosted by eWorld or eWorld Customer Premises Equipment out with the normal range of services provided is strictly prohibited. Commonly referred to as hacking or cracking this includes, but is not limited to, attempting to read or modify any system files or interact directly with the operating system, or any action which has the express purpose of interfering with the normal running of any equipment on or connected to our network.

The following actions are considered by eWorld to be direct interference with our equipment and are prohibited. Specifically, but without limitation:-

Forgery of addresses or other such data in IP packets or emails

Unauthorized access to the network management equipment of eWorld or other Internet providers or their customers

Mail bombing; mass mailing of unsolicited advertising material

The transmission of live video or live audio

The use of IP multicast without authorization

Use of packet sniffers and other forms of electronic surveillance devices

Any form of OOB Attack, eg Winnuke

Any Denial of Service Attack

Satan Scans, Port Scans, Ping Scans, Ping Floods, SYN floods

Telnet to any of our systems

Attempts to use Rcommands to any of our systems

Attempts to guess or crack user names or passwords

Accessing or attempting to access any account without authority

-are considered to be unacceptable practice and may result in eWorld taking immediate action to suspend or cancel the account or accounts of the offender. eWorld may, at their sole discretion, report the incident to the Police and circulate such details about the offender to other Internet Providers as to enable them to impose such sanctions as they see fit.

System Resources.

You are expected to make responsible use of our system resources. Unless included in your service order the running of any servers, including Web Servers, Game Servers, Mail Servers, FTP Servers or IRC Servers is not allowed and may lead to immediate suspension of your account.

We reserve the right to end all or any sessions which have been idle for in excess of 15 minutes or calls with duration in excess of 6 hours. You may not run any processes on our system which continues after you have logged off, nor may you run excessive concurrent processes on our system.

Your Account

Unless specified to the contrary in your service order your account is for your company/business use only. You should keep your user name and password supplied by eWorld secure and you must not pass them on to any other individual or group of people. You should be aware that you are responsible for the actions of anyone using your account and your liability under the law is not necessarily limited.

Electronic Mail

The normal use of mail is perfectly acceptable. However, customers should be aware that the contents of any email message may not necessarily be private when it is transmitted across the Internet. Highly confidential or personal information should not be sent using email and while eWorld make every effort to protect accounts from unauthorized access no guarantees are implied or can be given that mail is secure.

Email Accounts

eWorld has a set mail quota of 3MB per mailbox unless mentioned otherwise in the service order and will not normally limit the size of a file being mailed to or from our systems. However, eWorld reserves the right to delete all mail from any mailbox residing on our system when the amount of disk space exceeds 3MB for a period in excess of 21 days. Should the volume of mail threaten the proper functioning of eWorld systems eWorld reserves the right to delete all the mail and return any new messages to the sender without delay. eWorld will make a reasonable effort to contact the customer if time permits but operational considerations will have priority.

An Email account exists only as long as an account is held with eWorld. It is the responsibility of the account holder to collect any mail prior to cancellation. In the event that eWorld cancels an account due to infringement of eWorld’s Terms and Conditions or in breach of this AUP all mail stored on eWorld systems will be automatically deleted 7 days after termination. In addition, any email provided free of cost with your Internet account is subject to suspension and ultimate deletion and termination of the email account after one month of Internet account expiration. On application to eWorld and subject to any outstanding payments or handling charges being made eWorld will forward the mail to any new address as instructed in writing.

eWorld prohibits the use of private mailing lists run on eWorld systems unless written authority to the contrary is obtained.

NO IMPERSONATION OR FORGERY

Customer will not impersonate, nor allow others to impersonate, another user, falsify one's user name, company name, age or identity in e-mail or in any post or transmission to any newsgroup or mailing list or other similar groups or lists, or knowingly or unknowingly create or use an email address that has the effect of being misleading. Customer will not, nor allows others to, forge any message header of any electronic transmission, originating or passing through the Service. Customer will not, or allows others to, forge anyone else’s digital or manual signature.

NO ABUSE OF NEWSGROUPS

The Customer will not, nor allow others to, post or transmit any private, third party e-mail to any newsgroup or mailing list without the explicit approval of the sender.

Customer will not, or allow others to, post messages that do not comply with or are not permitted by or otherwise violate the newsgroup’s terms of use, written charters, FAQ or similar instructions or guidelines. Customer will also not circumvent the approval process for posting to a moderated newsgroup and will not “flood,” “newsbomb” or otherwise disrupt users of newsgroups by posting a large number of messages to a newsgroup with the intent to hinder normal discussion, cancel messages of others (except as an authorized moderator), send excessive quantities of data to a newsgroup, post binary files to newsgroups that do not expressly permit them or download any newsgroup in bulk unless expressly permitted.

USE OF CHAT ROOMS AND SIMILAR INTERACTIVE PROGRAMS

Customer will not, or allow others to, participate in chat rooms, bulletin boards, discussion groups or other interactive sections of the Internet (“Chat Rooms”) that Customer or a person using Customer’s service has been banned from using. Customer will not, or allows others to, violate the Acceptable Use Policy of the server or Chat Room. In addition, Customer will not, or allow others to: flood or scroll such Chat Rooms (sending messages or material in quick succession with the intent to disrupt use of such Chat Rooms by others); use automated programs such as “bots” or “clones” to participate in Chat Rooms unless Customer is physically present at Customer’s computer; manipulate any Chat Room server to harass or disconnect other Internet users or to gain privileges that Customer is not entitled to; send Chat Room messages to recipients who have indicated their desire not to receive such messages; or forge alter, or hide Customer’s identity.

NO EXCESSIVE USE OF BANDWIDTH

If eWorld determines, in eWorld’s sole discretion, that Customer is using an excessive amount of bandwidth over the eWorld network infrastructure for Internet access or other functions using public network resources, eWorld may at any time and without notice, suspend excessive bandwidth capability, suspend Customer’s access to the Service, require Customer to pay additional fees in accordance with eWorld’s then-current, rates for such service, or terminate Customer’s account.

NO “VIRUSES”

Customer will not use, or allow others to use, the Service to transmit computer “viruses,” worms, “Trojan horses,” denial of service attacks or other harmful software programs or information containing any lock, key, bomb, worm, cancelbot, or other harmful feature. Customer will use standard practices to prevent the transmission of such viruses, or other harmful software and information. As software or other content downloaded from the Service may contain viruses, it is Customer’s sole responsibility to take appropriate precautions to protect Customer’s computer from damage to its software, files and data.

RIGHT TO MONITOR

Neither eWorld nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, e-mail, newsgroup, and instant message transmission as well as materials available on the personal web pages and online storage features) made on the Service. However, eWorld and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this Policy and to disclose, block, or remove them in accordance with the Subscriber Agreement and any other applicable agreements and policies.

OTHER SERVICE PROVIDERS’ ACCEPTABLE USE POLICIES

eWorld obtains services from and relies upon many other entities to provide the Service to Customer. Where Customer accesses services of other entities through the Service, Customer agrees to and shall abide by the publicized acceptable use policies of such other known entities.

NO WAIVER

The failure by eWorld or its affiliates to enforce any provision of this AUP shall not be construed as a waiver of any right to do so at any time.

Reporting of Abuse or Spam

eWorld will always respond to complaints about UCE/UBE/SPAM or any abuse and any incidence should be reported to abuse@eworld.net.pk for abuse and spam@eworld.net.pk for spam. When reporting, please provide with following information:
* Offending email(s) with full-header information.

eWorld (Pvt) Limited may take the following actions against the reported abuse:

• Contact the alleged party and issue warnings
• Suspend/terminate the alleged account
• Pass the information to the proper govt. authority upon a formal, written request
• Initiate legal action to collect damages

REVISIONS TO POLICY

eWorld reserves the right to update or modify this Policy at any time and from time to time with or without prior notice. Continued use of the Service will be deemed acknowledgment and acceptance of the policy. Notice of modifications to this Policy may be given by posting such changes to eWorld’s homepage (www.eworld.net.pk), by electronic mail or by conventional mail.